Shipping policy

Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Times Standard Shipping: 7-15 business days Express Shipping: 5-8 business days

Shipping Rates Free shipping on all orders over $50 Standard Shipping: $4.99 on orders under $50

Tracking Once your order ships you will receive a confirmation email with a tracking number. Please allow 2-3 business days for tracking information to update.

Delays Occasional delays may occur due to high order volume, customs, or carrier issues. We appreciate your patience and will always do our best to get your order to you as quickly as possible.

Lost or Damaged Orders If your order arrives damaged or gets lost in transit please contact us at support@pawroam.com and we will make it right within 24 hours.